Applications for new water/sewer service may be submitted online or by fax. The following items are required:

• Completed Water/Sewer Service Application.
• Copy of lease agreement (1st page and signature page), closing statement, closing disclosure (HUD), settlement statement (HUD-1), or warranty deed, including the physical address of the property within the body of the document or tax information. Businesses must also provide a W-9.
• A legible copy of government-issued identification in the applicant(s) name(s), such as a valid driver's license or passport.
• A letter of authorization must be provided if establishing service on behalf of a business.
• Deposit of $80.00 or greater, depending on the size of the meter, plus an account establishment fee of $15.00.

Required documentation may be submitted:

• Online via the Department of Watershed (DWM) Customer Web Portal (link below). You will be notified of your application status.
• Fax to 404-979-6787. You will be notified of your application status within 3-5 business days. 
•  In-person, Monday – Friday, 8:15 AM – 5:00 PM, at the Department of Watershed Management’s Customer Service Walk-in Centers:   
  
  • Atlanta City Hall, 55 Trinity Ave. SW, Atlanta, GA 30303     
  • 2 City Plaza, 72 Marietta St. NW, Atlanta, GA 30303

Once we have received ALL required documents, it can take up to 5 business days to have water and sewer service connected. For further assistance, contact Customer Service at 404-546-0311 or on Facebook or Twitter @ATL311.

DWM Customer Web Portal