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Account Holder Request To Close/Transfer Water And Sewer Account
Account holders who wish to disconnect water/sewer accounts and transfer services to a new address, must:
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Can I read my own water meter?
The City of Atlanta does not encourage customers to tamper with any City owned equipment. If there is
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Can I turn my water service on myself?
It is illegal for customers to restore their own service. If the Department of Watershed Management detects
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Clean Water Atlanta – Consent Decree Program
Clean Water Atlanta is a comprehensive, multi-program initiative designed to improve water quality throughout
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Cost of Permit for Sewer Connection
1) Single Family Residential: $230.00 (plan review and site inspection) $600.00 (capacity certification
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Customer Name Change for Water and Sewer Account
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Customer Report a Burst Pipe Turn Off Water - Large Meter
To request an emergency water shut-off due to a burst water pipe located on private property, please
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Customer Report a Burst Pipe Turn On Water - Large Meter
To request an emergency water turn-on due to a burst water pipe located on private property, please contact
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Customer Report of No Water
To report no water, please call Customer Service at 404-546-0311, 24 hours a day, 7 days a week. An inspector
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Customer Reporting a Possible Sewer Backup
If you are experiencing a sewage backup, contact Customer Service immediately for assistance at 404-546-0311,
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Customer Reporting a Possible Sewer Spill
If you are experiencing a possible sewer spill, contact Customer Service immediately for assistance at
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Customer Reporting Cave-In/Sink Hole In Yard, Street, and/or Sidewalk
To report a cave-in or sink hole in the yard, street, and or sidewalk, please contact Customer Service
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Customer Reports a Leaking or Damaged Fire Hydrant
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Customer Reports Street Flooding or Possible Clogged Basin
To report street flooding or a clogged catch basin possibly due to a rain event, contact Customer Service
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Customer Requests A Credit Transfer Between Water and Sewer Accounts
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Discoloration of Creek
Illegal dumping of substances such as paint, oils, wash water from carwash facilities, etc., can result
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DWM Rain Barrel Workshop
The City of Atlanta Department of Watershed Management (DWM) continues its limited participation in public
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Erosion Complaint
The Department of Watershed Management, Environmental and Construction Enforcement Division, manages
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Grease Management - Information About Fats, Oils, And Grease Program
The purpose of the grease management program is to establish uniform permitting, maintenance and monitoring
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Grease Trap Requirements and Plan Reviews
All food service facilities are required to submit a complete permit application, pay permit fees and
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Help Understanding How To Read Your Water Bill
To understand how to read the water bill or to get an explanation, visit the web links below. The Department
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High Water Pressure Compliant
The City of Atlanta Department of Watershed Management (DWM) does not handle high water pressure complaints.
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How are water and sewer repair requests prioritized?
Requests are prioritized based on three criteria: 1. Public health and/or safety 2. Environmental impact
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How can I change over from a septic tank to city (public) sewer?
Permits for septic tanks and systems are issued by the Fulton County Health Department. Generally, a
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How often am I billed for water and sewer service?
Customers are billed monthly for water and sewer usage. The number of days in a billing cycle range from
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How often are storm drains/catch basins cleaned?
Catch basins are inspected and cleaned as needed and on a per-call basis. To report a problem with a
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How often are water meters read?
Residential and commercial water meters are read approximately every 30 days.
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How to Request Adjustment of Streetlight Brightness
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How to Set Up Your Water and Sewer Account for Online Viewing and/or Payment
To set up a water and sewer account for online payments and paperless billing, visit the Department of
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Information about Payment Assistance Programs Via Social Service Agencies
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Information About Senior Citizen Discount Program for Water and Sewer Bill
Senior citizens who receive a City of Atlanta water and sewer bill are eligible for a 30% discount. To
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Information about the City of Atlanta's Toilet Rebate Program
In partnership with the Metropolitan North Georgia Water Planning District, the City of Atlanta Department
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Information About Water and Sewer Appeals Hearings
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Information About Water Conservation
The Department of Watershed Management (DWM) is on a mission to help Atlantans conserve our most precious
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Information Regarding Septic Tanks And Related Billing
To obtain information about septic tank and sewer billing inside the City of Atlanta wastewater service
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Misapplied Payments on a Water and Sewer Account
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Missing Payment on a Water and Sewer Account
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No Wipes In Pipes
The City of Atlanta, Department of Watershed Management's No Wipes in Pipes Campaign educates customers
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Online Password Reset Assistance to Access Your Water and Sewer Account
Customers may visit the Department of Watershed Management (DWM) Customer Web Portal website to reset
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Owner of Multiple Unit or Commercial Property Request to Close Water and Sewer Account
Owners of multiple unit or commercial properties, who wish to disconnect water /sewer service, may submit
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Property Owner or Renter Request to Establish New Water and Sewer Bill Account Services
Applications for new water/sewer service may be submitted online or by fax. The following items are required:
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Property Owner, Renter, Attorney, or Lender Request for Pay-Off Information On A Water/Sewer Account
Per Senate Bill 206 (effective July 1, 2016), all persons of interest, not limited to property owners,
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Reconnect Water and Sewer Services Following Payment or Payment Arrangements
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Replace/Readjust Loose Street Plate for Department of Watershed
To report a loose, missing, or damaged street plate, contact Customer Service at 404-546-0311, 24 hours
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Report A Damaged or Missing Manhole Lid or Storm Drain Grate/Cover
To report missing, broken, or damaged covers, lids or grates, brick work, or metal curb pieces to a manhole
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Report a Leaking or Broken Water Meter
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Report a Missing or Damaged Water Meter Lid - Large Meter
To report a missing or damaged water meter lid, contact the Department of Watershed Management at 404-546-0311.
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Report a Missing or Damaged Water Meter Lid - Large Meter
To report a missing or damaged water meter lid, contact the Department of Watershed Management at 404-546-0311.
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Report a Missing or Damaged Water Meter Lid – Small Meter
To report a missing or damaged water meter lid, contact the Department of Watershed Management at 404-546-0311.
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Report Concerns About Power Lines
To report concerns with hazardous power lines, please contact Georgia Power at 1-888-891-0938.
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Report Discolored or Odorous Water Coming Out Of Faucet
To report persistent discolored water and or an unpleasant change in water taste, odor, or smell that
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Report Foul Sewer Odor
If you notice a foul odor in or around the house, contact Customer Service at 404-546-0311, 24 hours
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Report Loose Metal Plate- Department of Public Works
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Report Low Water Pressure
Low water pressure may be the result of problems with your plumbing system or it may result from a problem
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Report of Leaking Or Broken Water Meter
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Report Possible Misuse of Water Services and Meter or Fire Hydrant Illegal Consumptions
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Report Possible Water Leak or Main Break
To report a water leak or a possible water main break, contact Customer Service at 404-546-0311, 24 hours
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Request Duplicate Water and Sewer Bill
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Schedule a Department of Watershed Management Water Treatment Facility Tour
The Department of Watershed Management conducts facility tours for small and large groups including schools,
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Scheduling a Preconstruction Meeting for Land Disturbance Projects
The Department of Watershed Management, Environmental and Construction Enforcement Division handles requests
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Security Code Request to Access your Water and Sewer Account
To add or change a security code on a water and sewer account, please contact Customer Service at 404-546-0311.
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Soil Brought to Change Ground Elevation
The Department of Watershed Management, Environmental and Construction Enforcement Division, manages
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Some FAQ's About Water/Sewer Rates
Water/sewer rates are based on the amount of water you use. Water use is measured in CCF (100 cubic feet).
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Utility Poles Blocking Sidewalk Access
If a utility pole is blocking the sidewalk preventing mobility access, please contact ATL311 at 404.546.0311.
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Water and Sewer Letter of Availability Request
The Department of Watershed Management, Office of Engineering, provides a water and sewer letter of availability
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Water or Sewer Service Line Warranties
The City of Atlanta does not offer water and/or sewer service line warranties. Listings of water/sewer
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Water Testing Resource Site For Home Or Business
For information on water quality testing for your home or business, visit the NSF International website
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Watering Restrictions and Guidelines
As a result of recent rainfall and improving conditions, the Georgia Environmental Protection Division
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What happens if I pay my water bill late?
If your bill is not paid by the due date, a late fee of $5 or an additional 5% of the bill, whichever
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What is a sewer cleanout and where do I find it?
The cleanout is a direct access point to the sewer drain. Clean-outs in homes constructed within the
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What is a sewer service lateral?
The service lateral is an extension of the house building sewer that connects the structure to the City
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What is a storm water inlet?
A storm water inlet collects surface water and coveys it into the storm water drainage system, also known
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What is municipal sewage?
Municipal sewage includes wastewater collected from residences, public buildings, industries, and commercial
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What is Watershed Protection?
The City’s Department of Watershed Management (DWM), Office of Watershed Protection, is responsible for:
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What should I NEVER flush down the toilet or pour down the drain?
Do not flush disposable diapers and baby wipes as they will clog your sewer line. In addition, never
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Where can I pay my water bill?
For your convenience, the City offers several ways to pay your water and sewer bill: (1) Online – Click
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Who do I contact to make a modification to my creek or stream?
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Who is responsible for maintaining creeks in the City of Atlanta?
The City of Atlanta does not maintain creeks or streams on private property. We can only maintain creeks
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Why do roots grow into my sewer line?
The combination of moisture, warmth, and nutrients that exist in all sewer lines (private and city) provides
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Will I have to pay to have my water service reconnected if it is cut off due to non-payment?
If water service has been disconnected due to non-payment, the past due balance, plus a $45.00 reconnection
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Moving Atlanta Forward
Contact Us

ATL311 Customer Service

Email: atl311@atlantaga.gov

Call: 3-1-1 or 404-546-0311

Fax: 404-221-9518

Services for Accessibility Georgia Relay – Dial 711

Office Hours: Monday - Friday 7am - midnight

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